Privacy Policy

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Information Collection Practices

FollowHook Health, operated by Celeste Marwood, is committed to safeguarding the personal and non-personal information of its users in accordance with applicable United States laws and regulations. When you visit our website, we may collect information such as your name, email address, postal address, IP address, browser characteristics, device identifiers, and referral sources. We also gather aggregate or de-identified data about how our services are accessed and used. Some data may be collected automatically through the use of technologies such as cookies, web beacons, and analytics services. If you choose to subscribe to our updates, submit forms, or correspond with us, we will collect the information you provide voluntarily for the administration of your requests and to enhance service delivery.

You are not obligated to provide the personal information we request; however, the provision of certain features and resources on FollowHook Health may be limited in their absence. We strive to ensure transparency in our data collection practices and give you notice of what data is required versus optional. All collected data is securely stored with access restricted to authorized personnel. We do not knowingly collect or solicit information from individuals under the age of 13, and if such information is inadvertently received, we will delete it as promptly as possible upon discovery.

Use of Collected Data

The information gathered by FollowHook Health is used for multiple legitimate business purposes in strict alignment with applicable privacy standards. This includes improving the content and functionality of our website, personalizing the user experience, and responding to user inquiries or support requests. We may also use your information to send administrative communications, updates about our services, newsletters (with the option to unsubscribe), or important policy changes. Data analytics may be performed to evaluate service trends, diagnose technical issues, and ensure system integrity.

All uses of data are designed to ensure your experience on FollowHook Health is informative, secure, and tailored to your needs. Data is also used for compliance with legal and regulatory obligations; this includes cooperating with law enforcement and complying with valid legal processes, such as subpoenas, court orders, or requests by government authorities. At no time will your personally identifiable information be sold or rented to unaffiliated third parties for marketing or promotional aims without your explicit consent.

Disclosure and Sharing of Information

We may share your information with trusted service providers, contractors, or agents who perform functions on our behalf, such as website hosting, analytics, and customer support. All such third parties are contractually required to maintain the confidentiality and security of your personal data and to use it solely to fulfill their designated functions. We reserve the right to disclose information if required by law, to protect our rights or property, or to investigate fraud or security issues. In cases of business transfer, merger, acquisition, or asset sale, your information may be transferred as part of the transaction, subject to the commitments of this Privacy Policy.

Except as explicitly outlined, FollowHook Health does not disclose your personal information to third parties without your prior authorization. If disclosure is required for a purpose other than those outlined, you will be notified and given an opportunity to opt out where legally applicable. Our strict vetting process ensures that each service partner maintains similar strict privacy protection standards. Aggregated, non-identifiable data may be shared for research, statistical, or academic purposes, but such data cannot be linked back to individual users.

Cookies and Tracking Technologies

We utilize cookies and related tracking technologies to enhance the usability, navigability, and overall performance of FollowHook Health. Cookies are small data files placed on your device that allow us to remember your preferences, understand user behavior, and deliver personalized content. The website may employ various types of cookies, including session cookies that expire when you close your browser and persistent cookies that remain on your device until deleted. Additionally, third-party cookies from analytics or advertising networks may be used to assess engagement and effectiveness of content.

Most browsers are configured to accept cookies by default, but you may manage or disable cookies through your browser settings at any time. Please note that refusing certain cookies may impact your ability to use specific features or services on FollowHook Health. Analytics tools gather non-personally identifiable metrics to gauge page popularity, improve navigation, and develop more relevant resources. No tracking technologies employed by us collect sensitive personal information without your explicit consent, and all data managed through such systems is secured per legal standards.

Data Security Measures

Ensuring the safety and confidentiality of your data is a principal priority for FollowHook Health. We employ commercially reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, accidental loss, misuse, alteration, or destruction. Our security measures include encryption, secure socket layer (SSL) protocols, limited access to protected data, regular audits, and protected server environments. Access to personal data is strictly limited to employees, agents, or contractors who require such information for operational purposes and are bound by confidentiality obligations.

Notwithstanding our comprehensive security practices, no internet-based platform can guarantee absolute security. Therefore, while we continually strive to implement robust protections, users should exercise caution and follow recommended safe browsing practices. In the unlikely event of a data breach, we will notify affected users as required by law and take all necessary remedial actions to mitigate risks and protect user interests.

User Rights and Choices

You have certain rights with regard to the personal information we collect about you, consistent with applicable privacy laws. These rights may include accessing, correcting, updating, or deleting your information, restricting processing where appropriate, and objecting to certain types of data use. Requests for information can be made by emailing [email protected]. We endeavor to respond to all legitimate inquiries promptly and in accordance with governing regulations. If you subscribe to newsletters or marketing communications, you may opt out at any time by following the unsubscribe instructions provided in such communications.

Users may adjust cookie preferences through their browser settings and can request deactivation or deletion of their account when applicable. Where applicable, users have the right to lodge a complaint with data protection authorities about our data practices. Your privacy rights also include the right to be informed about how data is collected, used, and shared, which is the purpose of this comprehensive policy.

Retention of Personal Information

FollowHook Health retains your personal information only as long as is reasonably necessary to fulfill the purposes described in this Privacy Policy or as required by law. Factors influencing retention include the nature of the relationship with you, legal obligations, dispute resolution requirements, and the necessity to conduct business operations. Once data is no longer necessary, it is securely deleted, removed from active databases, or anonymized for research or archival purposes in a manner that prevents identification of the individual.

Routine data reviews are conducted to ensure information is not kept longer than necessary, and records are updated, corrected, or safely destroyed as appropriate. Where information is retained for legal or regulatory reasons, its use is strictly limited to compliance and is not used for additional or unrelated purposes.

International Data Transfers

Although FollowHook Health is operated in the United States, the owner resides in Australia, and certain data may be stored or processed in multiple jurisdictions. When your personal data is transferred or accessed outside your country, we implement safeguards to ensure such transfers comply with applicable data privacy standards. International transfers are conducted in a manner that ensures information remains secure, confidential, and protected under comparable privacy regulations of the United States.

If you are accessing our services from outside the United States, please be aware that your data may be transferred to, processed, and stored in the United States or other countries where our service providers are located. By using our website and providing your information, you consent to this potential transfer and processing in accordance with this Privacy Policy.

Children's Privacy

FollowHook Health does not knowingly collect, solicit, or maintain information from anyone under the age of 13 in compliance with the Children's Online Privacy Protection Act (COPPA) and similar legislation. If it is discovered that personal data from a child under 13 has been inadvertently collected, it will be promptly deleted from our records. We strongly encourage parents and guardians to monitor children’s internet usage and help enforce this policy by directing minors not to provide personal information on our website.

Should you believe that we may have collected information from or about a minor under 13, please contact us immediately at [email protected] so we may take appropriate actions to safeguard the child’s privacy.

Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time, and such changes will become effective upon posting the revised policy on the FollowHook Health website. Material changes will be prominently notified to users through our website or direct communication when appropriate. We encourage users to review this policy periodically to stay informed about our privacy practices and the ways in which we are protecting your information.

Your continued use of FollowHook Health following the posting of updates to this policy constitutes your acceptance of those changes. If you do not agree with any modification or update, please discontinue use of our services immediately and contact us with any concerns you may have.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy, our privacy practices, or your dealings with FollowHook Health, please contact:

  • Celeste Marwood
  • 12 St Georges Terrace, Perth WA 6000, Australia
  • Email: [email protected]

We will make every effort to address your inquiry in a timely and comprehensive manner, as dictated by applicable law and our dedication to your privacy rights.

Celeste Marwood

Celeste Marwood

I am a pharmaceutical specialist with over a decade of experience in medication research and patient education. My work focuses on ensuring the safe and effective use of medicines. I am passionate about writing informative content that helps people better understand their healthcare options.